Getting help

The Contact page is the way to reach us about using PortMula: how something works, something that looks wrong, or a service that returned something odd. Account access, billing, privacy requests and security reports go by email instead.

How do I contact you?

For anything about using the product, use the Contact page.

For account access, billing, privacy requests and security reports, email portmula@willmediaservices.com. These need a channel where we can confirm who you are and keep a record.

Either way, include your agent's wallet address, which is on the Wallet page. It's the fastest way for us to find your account. Never include your recovery phrase or private key. We will never ask for either, and we never send the first direct message, on any platform. What we'll never ask for lists the rest.

Why is the support email at willmediaservices.com?

Because that's who operates PortMula. Will Media Services LLC is named in section 1 of the Terms as the company behind it, so mail goes to the company that's actually accountable rather than to a product name.

How do I know if something is down?

There's no public status page yet.

Inside the app, a page that can't load something says so in plain words, such as "We couldn't load your agent just now", rather than showing an empty list or a zero balance you might act on. Reload in a moment. If it keeps happening, tell us through the Contact page.

An outage doesn't cost you money for data. Your agent's payment for a service settles only after the service has answered successfully, so a service that fails isn't charged, and the run's record marks that call as failed.

Still stuck?

Write to us through the Contact page for anything about using the product. Email portmula@willmediaservices.com for account, billing, privacy or security matters. Either way, include your agent's wallet address; it's the fastest way to find your account.