What PortMula will never ask you for
Never send your key or recovery words. We'll never ask. Not by email, not in the app, not on Discord or any other platform, not for any reason. Anyone who asks is trying to steal from you.
Your recovery words and your key
This holds for both kinds of wallet. A connected wallet, such as Pera, keeps its key in your own wallet app, and PortMula has no use for it. For your provisioned agent wallet, PortMula already holds the key it needs, encrypted, which is more custodial than a permission you could revoke, not less. Its recovery words are yours to export from the Wallet page, never ours to request.
The only place a recovery phrase should ever be typed is into a wallet app you opened yourself.
What else we will never ask you to do
- Move a conversation into a private message.
- Verify, validate, restore or sync anything.
Sign in at portmula.app with Google or Pera. PortMula never sends sign-in links.
If a message asks for any of these, it is not from us, however official the account looks and however urgent it sounds.
Someone says they are PortMula support. Is that you?
No. We never send the first direct message, on Discord, on X, or anywhere else, for any reason.
This is the most common way people lose money in crypto. Someone watches a public support channel, sees you have a problem, and messages you privately offering to help. They ask you to verify your wallet, restore your account, or click a link. All of it is theft.
If it happens: don't reply, take a screenshot, report it in the public channel, and block them. Real help happens in public, where everyone can see it.
Where real help is
Support happens in our public Discord channels, by email at portmula@willmediaservices.com, and inside the app. The only official domain is portmula.app; anything else is not us. To get in touch, use the Contact page.